Question 1

What is Digicash pricing?

Accepted Answer

Get in touch by emailing business@digicash.co.tz to get the tariff suited to your business needs.

Question 2

How do can I start processing payment with Digicash?

Accepted Answer

It's easy to get started with DigiCash.

1. Register free with DigiCash by following the registration process here.(https://merchant.digicash.co.tz/sign-up) We will need some details about your business.

2. Verify your registration.

3. Login to the Merchant Dashboard to start your path to collecting payments online.

Question 3

What documents do I need to have before I can accept payments?

Accepted Answer

Before you can start accepting payments, we require a few documents to verify that you are a legally verified business. The required documents depend on your type of business. These can include:

1. Business License

2. Certificate of Registration

3. VAT Certificate of Registration

4. TIN Certificate of Registration

Only digital documents are required. Get a clear/easily to read photo of your document and upload it through your Merchant Dashboard account.

Question 4

Do you support mobile money payments?

Accepted Answer

Yes, absolutely. With DigiCash, your customers can use their mobile money wallets to make payments online or in-store.
DigiCash currently supports M-Pesa, TigoPesa, AirtelMoney and Halopesa

Question 5

Can I use Digicash to accept payments online within my mobile app?

Accepted Answer

Yes!

By integrating your mobile app with Digicash API, you will be able to accept mobile money payments within your mobile app.

Question 6

Can I use DigiCash to start accepting payments from my website or Instagram page?

Accepted Answer

Yes! Absolutely! We provide multiple solutions to help you collect mobile money payments directly from your website or social media page.

Head over to the Payments and explore our solutions to fit your needs. Don't hesistate to contact us if you have further questions.

Question 7

Do you support card payment?

Accepted Answer

Car payment support is coming soon.

Question 8

What's flexible pricing for merchants?

Accepted Answer

Flexible pricing for merchants means that as a merchant you decide who pays the Digicash transactions fees, either your business or your end customers.

Question 9

Will my customers have to pay any additional fees?

Accepted Answer

It will depend on the type of pricing you choose:

If you choose that your business pays for the transactions fees:
Your customers will only pay the charges issued by mobile networks for making a payment. The mobile network fees for your customers vary depending on the amount being paid.

DigiCash does not collect any additional fees apart from the transaction fee charged to you.

If you choose that your customers pay for the transactions fees:
Your customers pay for the transactions fees plus the charges issued by mobile networks.

Question 10

Where will I receive the money of the collected payments?

Accepted Answer

You can decide to receive your money in a mobile money wallet, or in a bank account.

Question 11

As a merchant how do I receive the money of the collected payments?

Accepted Answer

Digicash automatically transfers the collected money to the collection account you set.
The collection account you set can be a mobile money wallet, or a bank account.

The time you will receive the money depends on the type of collection account you set.

For mobile wallets:
Everyday at midnight you will receive the total amount of payment collected for the day.
Contact us if you want to receive your money as soon as your customer pays.

For bank accounts:
Every next day at 2pm you will receive the total amount of payment collected the previous day.

Question 12

Can I get my collected money in real-time after my customer pays?

Accepted Answer

Digicash can provide real time settlement on a case by case. Get in touch with us via business@digicash.co.tz

Question 13

Can I view all my transactions going through Digicash?

Accepted Answer

Yes!

Access the Digicash merchant dashboard (https://merchant.digicash.co.tz/)via your smartphone, tablet or computer and select the "Transactions" screen to see all the transactions of your merchant.

You also have the ability to filter the transactions per date or per status, and extract the data in a spreadsheet report file.

Question 14

Is it possible to recover my password if I have lost it?

Accepted Answer

Yes!

Use this link (https://merchant.digicash.co.tz/forgot-password)to reset your account password and access the Digicash merchant dashboard again.

Question 15

In which format does the Digicash API respond?

Accepted Answer

The Digicash API is a Rest API responding in the JSON format.

It means that you can integrate with the Digicash API using any coding language.

Need Assistance?

or read more about
Frequently asked Questions

Discover

Contact us

We'd love to hear from you! Reach us at:

business@digicash.co.tz

Careers

Need Assistance?

or read more about Frequently asked Questions

Discover

Contact us

We'd love to hear from you! Reach us at:

business@digicash.co.tz

Careers

or read more about
Frequently asked Questions